pt999's Privacy Policy

pt999 is a safe and reliable online entertainment platform. We believe that the personal information of our users is a valuable asset, and protecting it is our fundamental responsibility. This Privacy Policy ("Policy") describes how pt999 collects, processes, stores, and uses your personal information.

By using our platform, you agree to the terms of this Policy. This Policy applies to all pt999 services, including our website, mobile platform, and customer support channels.

When you register with pt999 or manage your account, we may collect the following information:

• Your full name and username
• Date of birth (for age verification)
• Email address and mobile number
• Password (stored in encrypted form)
• Address details

To process transactions, we collect:

• Mobile financial service details (bKash, Nagad, Rocket)
• Deposit and withdrawal history
• Transaction amounts and timestamps
• Documents required for identity verification

To improve the quality of our services, we automatically collect:

• IP address and device information
• Browser type and version
• Date and time of platform access
• Gaming history and preferences
• Login activity records

You provide information directly to pt999 when you create an account, complete the identity verification process, request a deposit or withdrawal, contact customer support, or participate in a promotional offer. This information is collected on the basis of your voluntary submission.

Some information is collected automatically while you use our platform. This includes data obtained through cookies, web beacons, and similar tracking technologies, which help us improve the performance of our services and the user experience.

pt999 uses your personal information for the following legitimate purposes:

• Account Management: To create, verify, and maintain your account
• Transaction Processing: To process deposits and withdrawals via bKash, Nagad, or Rocket
• Service Improvement: To improve platform performance and the user experience
• Security Protection: To prevent fraud, unauthorized access, and illegal activity
• Customer Support: To help resolve your requests and complaints
• Legal Compliance: To comply with applicable legal obligations and report to regulatory authorities
• Personalized Experience: To suggest relevant games and promotions based on your preferences

pt999 applies industry-standard security measures to protect your information. Our platform uses SSL encryption, which keeps your information fully secure during data transmission. Stored data is also protected by strong encryption algorithms.

We retain your personal information only for as long as necessary to fulfil the purposes described in this Policy, or as required to comply with legal obligations. Even after your account is closed, we may retain certain information for a specified period if legally required.

At pt999, only authorized staff can access your personal information, and only when required for their work. All staff are bound by confidentiality agreements and receive regular security training.

pt999 never sells, rents, or transfers your personal information to third parties for commercial purposes. However, we may share certain information in the following limited circumstances:

We work with trusted third-party service providers who assist in running our business operations — such as payment processing (bKash, Nagad, Rocket), technical infrastructure, and game providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and others). These parties operate under strict confidentiality agreements with us and may use the information only to provide the specified services.

If required by law, a court order, or the directive of a regulatory authority, we may be obliged to disclose your information. Necessary steps may also be taken to prevent fraud or to protect the safety of our users.

Cookies are small text files stored in your browser or device when you visit a website. pt999 uses cookies to personalize your experience, analyze service performance, and maintain your login state.

• Essential Cookies: Required for the basic functionality of the platform, such as maintaining login sessions
• Functional Cookies: Used to remember your preferences and settings
• Analytics Cookies: Used to analyze website usage and improve services

You can control cookies by changing your browser settings. However, disabling certain essential cookies may affect platform functionality.

As a pt999 user, you have the following rights regarding your personal information:

pt999 is strictly for users aged 21 and above only. We do not knowingly collect any personal information from minors. We follow an age verification process at registration, and if any user is confirmed to be under 21, their account is immediately closed and the collected information is deleted.

If you believe a minor is using pt999, please notify our support team. For more information on responsible gaming, please visit our Responsible Gaming page.

pt999 may update this Privacy Policy from time to time. If any significant changes are made, we will publish a notice on our platform and indicate the date of the latest update at the top of the Policy. You are advised to review this Policy regularly to stay informed about any changes.

Continued use of the platform after a policy change will be considered as your agreement to the updated Policy.