pt999's Commitment to Responsible Gaming
Stay safe while having fun — pt999 always puts your wellbeing and safety above the game.
Our Promise
pt999 believes online gaming is an entertainment activity — not a way to earn income. Out of respect for the trust of millions of players in Bangladesh, we want to ensure every session stays enjoyable, controlled, and safe.
Gambling becomes a problem when it turns into a habit and a person is no longer aware of the harm it causes to themselves or their family. At pt999, we want you to always stay in control. On this page we provide detailed information about the tools, guidelines, and support available to help you play responsibly.
Remember: gaming should be fun. The moment it stops feeling enjoyable, taking a break is the wisest decision.
Tools to Stay Safe
pt999 gives you several practical tools to keep full control over your play. Use these features to always keep gaming safe and enjoyable.
Deposit Limits
Set a daily, weekly, or monthly deposit limit. Once a limit is set, it cannot be increased before the specified period ends. This prevents you from spending beyond your budget.
Time-Out Break
If you feel you need a rest, temporarily lock your account for anywhere from 24 hours to 6 weeks. During this time, logging in or placing bets will be completely blocked.
Self-Exclusion
Choose self-exclusion for longer-term protection. This permanently locks your account for a set period. Contact our support team to get started.
Reality Check
At regular intervals, a message will remind you how long you have been playing. When you see this prompt, pause, ask yourself how you are doing — and take a break if needed.
Loss Limit
Once you have lost a set amount, your session will end automatically. This protects you from going beyond your budget on impulse.
Transaction and Activity History
View a complete history of all your bets, wins and losses, and deposits and withdrawals. Staying informed makes it easier to make sound decisions when you understand your own habits.
Recognising the Warning Signs
Gambling can sometimes become a problem without you realising it. The signs below may be an indication that something is wrong:
- Continuously placing bets beyond your budget
- Placing more bets to try to win back lost money
- Hiding your gambling from family or friends
- Trying to stop gambling but failing
- Continuing to play even when it affects your sleep, work, or studies
- Taking on debt or selling assets to fund gambling
- Feeling restless or irritable when not gambling
Tips for Safe Gaming
Following these simple rules will keep gaming an enjoyable experience every time:
- Set a fixed budget before you play and do not deposit more than that amount
- Do not think of gambling as a source of income — it is entertainment
- Do not play while drinking alcohol or when you are tired
- Take regular breaks and spend time on other activities
- Accept losses — winning is not always possible
- Do not play beyond the time limit you have set for yourself
- Seek help right away if you need it
How to Use the Safety Features
pt999's safety features can be easily activated from your profile settings. Detailed instructions for each tool are provided below.
Deposit Limits — Step by Step
After logging in, go to the Settings menu. Enter the "Responsible Gaming" section and select "Deposit Limits". Set a daily, weekly, or monthly limit — or all three. The limit will take effect immediately. Reducing a limit applies right away, but increasing a limit takes effect after a set waiting period.
Time-Out — How to Activate
Go to Settings and click on the "Time-Out" section. You can choose 24 hours, 3 days, 1 week, or 6 weeks. During this period your account will be automatically locked and no bets or deposits will be possible. Once the period ends, your account will be automatically reactivated.
Self-Exclusion — Long-Term Protection
If you feel you want to stop playing for a longer period, contact our support team. Send a request via live chat or email at [email protected]. Self-exclusion can be set for a specific period or permanently. All promotional communications will also be paused during this period.
Reviewing Your Account History
From your profile dashboard you can view a complete record of all bets, transactions, and session durations. Use this information to understand where you are spending your time and money. Staying aware is the first step toward staying protected.
Protecting Minors
pt999 strictly prevents anyone under the age of 21 from gaming. If you have children or teenagers at home, please take the following steps:
- Do not share your account password with anyone
- Do not save your password in a browser or on a device
- Always log out after playing
- Use parental control software on devices used by children
- Do not share information about your gaming account with minors
If you suspect a minor is using an account, notify our support team immediately.
Important Warning
Online gaming can lead to financial loss. Never bet money set aside for essential expenses — such as rent, food, medical costs, or your children's education. Do not treat gambling as a way to recover money you have lost. If you or someone you know is in difficulty, please seek help.
Contact Us for Support
The pt999 support team is by your side 24 hours a day, 7 days a week. Support is available in both Bengali and English.
Live Chat: directly from any page on the site
Email: [email protected]
Responsible Gaming FAQ
Answers to commonly asked questions about responsible gaming are provided here.
Ready for a Safe and Enjoyable Gaming Experience?
Play responsibly. Enjoy cricket betting, slot games, and the excitement of live casino at pt999 — in a completely safe environment.